Privacy policy

Last updated 2 October 2026

Receipt Relay reads the receipts and invoices you email to it and files them in your FreeAgent account. It's built to keep as little as possible: once a receipt is filed, the record of it lives in FreeAgent, not with us.

Who we are

Receipt Relay is run by JG Development Services Limited, a company registered in England and Wales (number 09862129), at Belmont Suite, Paragon Business Park, Chorley New Road, Horwich, Bolton, BL6 6HG. For anything about your data, email support@receiptrelay.co.uk.

For your account details we are the controller. For the receipts and invoices you send us, which can contain other people's details, we act on your behalf as your processor: see the data processing section of our terms.

What we hold about you

• Your FreeAgent connection: the access tokens FreeAgent gives us when you sign in, and identifiers for your FreeAgent company and user. We don't see or store your FreeAgent password.
• Your settings: your forwarding address, the email addresses you've approved, whether your bank is connected to FreeAgent, the bank account receipts are filed against, and the last four digits of your business cards (never the full number).
• Two cookies: one that keeps you signed in to your settings for up to 7 days, and one that protects the FreeAgent sign-in step and lasts 10 minutes. They're the only cookies we use, and the site needs them to work, so we don't ask for consent to them. The marketing site uses no cookies or tracking at all.

What happens to the emails you send

When an email arrives at your forwarding address:

1. Our email provider receives it, and we check it's from one of your approved addresses. Anything else is ignored.
2. Its text and any PDF or image attachments are sent to Claude, an AI model made by Anthropic, to read the supplier, date, amounts, VAT and category.
3. We file the result in your FreeAgent account, with the receipt attached.

To make this work, we briefly keep:

• A processing log for each email (whether it was filed, and a link to the FreeAgent record, but not its contents), deleted after 14 days.
• A one-way fingerprint of each invoice, so the same invoice isn't filed twice. It can't be turned back into the invoice's details, and is deleted after about 13 months.
• Receipts waiting for a bank payment. If your bank is connected to FreeAgent, a paid receipt waits until the payment appears in your bank feed. Until then we keep what was read from it and the email's text, for at most about three weeks.
• Technical logs, which don't contain email contents, deleted after 14 days.

We don't use your receipts for anything else: no advertising, no selling data, and no training of AI models.

Who we share it with

We use these companies to run the service. Each only gets what it needs to do its part:

• Amazon Web Services runs the service and stores the data above, in London (UK).
• Resend receives and sends our email, in its EU region (Ireland). It keeps received emails for 30 days, then deletes them.
• Anthropic provides the AI model that reads your receipts. Its commercial terms don't allow it to use them to train its models. It's based in the United States.
• FreeAgent receives what we file, because that's what you've asked us to do. That data is then covered by your agreement with FreeAgent.

Where data goes outside the UK, it's protected by the safeguards UK law requires, such as the UK's data adequacy regulations or the UK International Data Transfer Addendum.

Why we're allowed to use it

We use your account details and emails to provide the service you signed up for (performing our contract with you). We also keep logs and block unapproved senders to keep the service secure and prevent misuse, which is in our legitimate interests and yours.

Deleting your data

You can delete your account at any time from your settings. That immediately deletes your connection, settings, forwarding addresses, fingerprints and any receipts waiting for a bank payment. Processing logs expire within 14 days, and emails held by Resend within 30 days. Records already filed in FreeAgent stay there: they're yours.

Your rights

You can ask for a copy of your data, or ask us to correct it, delete it, or stop or restrict using it. Email support@receiptrelay.co.uk and we'll reply within a month. If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office at ico.org.uk, though we'd like the chance to put it right first.

Changes

If we change this policy in a way that matters, we'll email you before the change takes effect. The date at the top shows when it last changed.